Returns & Exchanges
At BISSELL Australia, we want you to be completely satisfied with your home cleaning purchase. If you are not happy with your product, we offer a 30-day return policy for items in original condition and packaging.
Contact Support
Reach out to our customer service team via our online contact form or phone to initiate your return request and receive a Return Authorization number.
Pack Your Item
Securely pack your BISSELL machine and all included accessories in their original packaging to ensure the product is protected during transit.
Label and Post
Affix the provided return shipping label to your package and drop it off at any authorized Australia Post location or designated courier point.
Refund Processing
Once our warehouse team inspects the returned item, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing